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Is This Legit? The Rise of the Skeptical Shopper

August 12, 2023 by Adam Spadaro

In a world flooded with information and choices, consumers are becoming increasingly skeptical. The question, "Is this legit?" has become a common refrain, echoing a profound shift in the way we shop and engage with brands. From the surge of misinformation to the fragmentation of traditional trust channels and an increasing focus on ethical consumption, the landscape is changing. This article delves into the five major trends driving this skepticism, providing a glimpse into the future with predictions that hint at a marketplace that demands transparency, ethical alignment, and personalized yet respectful engagement. Companies like Patagonia and Apple are at the forefront of these shifts, setting the stage for a new era of consumer-business interaction. Dive in to discover how skepticism is not merely a reaction but a defining feature of our modern marketplace.

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August 12, 2023 /Adam Spadaro
Reviews, Ethical Consumption, Personalization, Skeptical Shopper, Misinformation, Patagonia, IBM, Unilever, Apple
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Trust Economics: Quick Read

July 09, 2023 by Adam Spadaro in Quick Read

In an era where digital transactions reign supreme, trust has transitioned from being a nice-to-have to a non-negotiable. Explore the role of the emergent Chief Trust Officer and uncover how e-commerce giants like Etsy, eBay, Zappos, and Wayfair are wielding trust as a powerful competitive tool. It's not just about building trust—it's about stewarding it. Journey with us as we examine this critical cornerstone of digital commerce and reveal how you can play your part in fostering a culture of trust online.

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July 09, 2023 /Adam Spadaro
Reviews, Trust, Marketplace
Quick Read
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Stars in Our Eyes: The Rising Power of Reviews in Consumer Choices

June 20, 2023 by Adam Spadaro

Get a peek into the astonishing power of online reviews, profoundly steering our decisions and reshaping the digital marketplace. Unravel intriguing stats, such as a one-star leap on Yelp potentially giving a business a 5-9% revenue kick. Discover how the humble Dash Rapid Egg Cooker rocketed in sales thanks to perceptive review analysis and the role of advanced AI systems in understanding customer feedback. But beware, in the world of reviews, all that glitters isn't gold. We'll guide you through the darker side of review manipulation and offer tips to spot genuine feedback amidst deception. Ready to dive into the thrilling realm of stars, scores, and consumer psychology?

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June 20, 2023 /Adam Spadaro
Reviews, Trust
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