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The Importance of Ending on a High Note

August 25, 2016 by Adam Spadaro

Over the past 20 years, behavioural economists have found evidence in support of a human insight that story-tellers have known for countless generations – people love a happy ending.  However, the particularly curious part of this insights is that all else being equal, an experience that starts off as happy/positive is not remembered as favourably as an experience that ends off as happy/positive.  That is, it is not just the case that people love happy endings, but that they love them much more than happy beginnings.

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August 25, 2016 /Adam Spadaro
bias, peak-end rule, ecommerce, irrational, customer journey
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